If you’re a South African citizen who requires some kind of financial support, the South African Social Security Agency (SASSA) is there to assist you via several social grants. In case you’ve applied for a SASSA grant, you must check the status of your application so that you can receive your benefits on time.
This article explains how to check your SASSA status, the methods you can use, the common reasons why there are delays, and what you can do if your application is declined.
What Is SASSA?
It is a South African institution that is responsible for the allocation of social security grants to qualifying citizens. Among the main grants are:
– Old Age Grant – for elderly persons who require assistance financially.
– Disability Grant – for people who are unable to work due to disabilities.
– Child Support Grant – for guardians and parents of underprivileged children.
– Foster Child Grant – for foster parents taking care of minors.
– Care Dependency Grant – for caretakers of children who suffer from severe disabilities.
– Grant-in-Aid – for children needing at least one custodian who is a caretaker.
– Social Relief of Distress (SRD) Grant – emergency relief for those who are extremely needy, such as people receiving R350 grant.
After applying for a specific grievance, it is of utmost importance to check its status consistently as every grant has its own set of requirements.
How Can One Check SASSA Status
Just like the application process, SASSA also provides various methods for you to track the progress or payment of your grant. Here are the more common ones:
1. SASSA Status Check Online
Your SASSA application status can be monitored via the SASSA website. To do so, follow the steps below:
1. Go to the Homepage of SASSA using this link: https://srd-sassagov.co.za/
2. Click on the option that says “Check Status.”
3. Insert both your ID number and relevant phone number.
4. Click on “Submit.”
You will now be able to see your application status.
You will either be told that the grant is declined, approved, pending, or paid.
2. Check SASSA Status Using WhatsApp
Grant status updates can now be received using WhatsApp as well. Simply follow these steps:
1. Make SASSA’s WhatsApp number 082 046 8553 a saved contact.
2. Send a message on WhatsApp containing just the word “Status.”
3. You will then need to input your ID and phone number.
4. Get the current update of your grant application.
3. Check SASSA Status Using SMS or USSD
If you prefer mobile check SASSA, you could also check using SMS or USSD:
1. Go to your phone and dial 134*7737#.
2. The instructions will be on your phone.
3. Key in your ID number when the system asks you for it.
4. Your application status should appear on your phone.
SASSA might decide to send updates on your application through SMS as well. Make sure that the number you registered is currently in use for you to get updates.
4. Make a Call to the SASSA Call Center
If you don’t have access to the internet, you can reach out through the phone, SASSA has an available line for people that need help.
– Toll-free line: 0800 60 10 11
– Listen and select the relevant options that correspond to what you want.
– Give the call center representative your ID number so that they can help you.
What Does Your SASSA Status Mean?
This status can be different for many users who apply for the benefits. Following is the meaning of each status:
– Pending: Your application is undergoing processing. Your wait could be a few days or a week or two.
– Approved: Your application has been accepted, and shortly, you will be paid.
– Declined: Your application has not been approved. A reason is given, and you have the option to appeal.
– Paid: The grant is now transferred to your bank account or is available for collection.
Typical Reasons for Delays in SASSA Grants
In some cases, the processing of SASSA applications can take up to a certain period. Below are the common reasons for delays:
1. Application Is Not Filled Out Completely – Missing documents or incorrect information provided within the application.
2. Verification Problems – Issues when verifying identity and financial status, which can take some time.
3. Bank Related Problems – Payment can be delayed by unverified or incorrect banking information.
4. Many Applications At Once – The input of many applications at the same time can lead to slower processing.
5. System Problems – Some delays may stem from technical problems within SASSA.
Feel free to contact SASSA for any follow up if your grant is delayed.
Appeals Procedure For A Declined SASSA Application
If after your attempts your SASSA application is still not successful, the next step is to appeal. Here’s what you need to do:
1. Reason For Rejection
– For every decline, make sure to check the status reason as SASSA does provide one.
2. Appeal Submission
– On the homepage, go to https://srd.sassa.gov.za/appeals
– Provide the required details and ID number.
– State the reasons which made you consider your application was not addressed properly.
3. Wait For Response
– Once the personal appeal is submitted, SASSA is bound to review it.
– During this process, SASSA may ask for more documents.
How to Update Your SASSA Details
In case you need to change your contact number or bank details, here’s what you need to do:
1. Go to https://srd.sassa.gov.za/
2. Click on either “Update Banking Details” or “Change Contact Information.”
3. Fill in your ID number and request for submission.
4. Finish the verification steps and change your details.
Double-check your banking details to make sure payments are received without any problems.
How Long Does SASSA Take to Process Applications?
SASSA grant applications are generally processed within 30 days. However, sometimes, issues may be faced due to a lack of verification. Payments will be issued once the application is approved as per the SASSA grant payment schedule.
SASSA Payment Dates
SASSA distributes payments on specific days each month. The payments will be paid through:
– Deposited Directly To Your Bank Account
– Cash collection from retailers including Shoprite, Pick n Pay, Boxer, etc.
– Post offices for selected grants
For payment increments, always check the official SASSA website and social media pages.
Frequently Asked Questions (FAQs)
1. What do I do if I cannot remember my SASSA reference number?
Check the sms confirmation regarding your application or call SASSA for assistance.
2. Can I check my SASSA status without an ID number?
In order to check your status, you need to provide your South African ID number.
3. Why is my SASSA status still pending?
Your application can be still with the reviewer. Look for changes in a few days.
4. Can I change my bank details after my application is approved?
Yes, you are allowed to change your banking details online through the SASSA portal.
5. What happens if my SASSA grant is suspended?
Your grant may be postponed because of verification problems. Call SASSA to rectify the matter.
Conclusion
Keep checking your SASSA status to ensure that your payments are disbursed on time. Whether you choose to check online, through WhatsApp, SMS, or by calling SASSA, keeping track of your application status ensures that you do not encounter any problems or delays in getting the assistance you need.
If your application is turned down, try to appeal and see if there is any further communication that can be had with SASSA. Monitoring the official SASSA website and other communication is the best way to get recent information.
